Poor Website Design a Deal Breaker for Small Business Customers

Posted: 24th June 2010 Bookmark and Share

... oftentimes for the very practical reason that they have limited resources to invest. One area where they shouldn't hold back, however, is in their ultimate landing page: their website.

A recent survey showed how quickly visitors judge a site's creditability based on its design, writes Brooke Howell, SmartBrief's small-business editor, in a blog post. According to comments made by Tiffany Jonas, president of Aio Design, during a presentation at the National Association of Women Business Owners' 2010 Women’s Business Conference, 75% of web users admit to making such judgments, with some researchers finding that 50 milliseconds is the average amount of time render a decision about the visual design.

50 milliseconds !!!!!!

Tips she offers for sites to look legitimate and customer-friendly include shying away from pay-for-click ads as well as unprofessional or clichéd images. It is also important to have a site that is intuitive to navigate as well as easy-to-find privacy policies and general corporate information.

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